We hear a lot these days about learning from failure; fail faster, fail often. That's often a good thing, as long as you are learning why you failed. Back in my Engineering days we referred to this as "Root cause failure analysis". The theory being that if you understood the failure, you would not repeat it.
I propose that we turn our faces to the sun and conduct more "Root cause SUCCESS analysis".
It's human nature, when we win it's because we did a great job, we got everything right, it's all because of me!
But what if it's not? What if you won because the competition didn't actually play in this game? What if you won, but you left a lot of money on the table?
It's important to look at your success through the eyes of your customer because you and your team are inherently biased. In addition, you surely do not have all the information you need.
So hiring someone to help you with your "Root cause success analysis" in a good start. Ask us for more information if this makes sense to you.
Megann and Steve, Partners in PANOPTIKA, are working for our clients every day to help them see everything they need to know to make better decisions in their complex business environment.
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