"Make a u-turn as soon as possible!"
Was she really shrieking at us, the GPS woman? It started to sound that way when we toured Lyon, in the middle of a city-wide tram-track upgrade. Every direction was the wrong direction. Or was it? One day out of a magical vacation a few years ago, we found ourselves in GPS hell. The GPS was not helping, since every one of her directions led us to another detour, or blocked road, or "no exit" sign. Finally, Steve suggested we just shut her off and stop listening. (Perhaps not as gently as that sounds).
We did it. And what happened? Nothing. We took a few twists and turns, saw parts of the old city, Vieux-Lyon, not meant to be on our route, and eventually, we took a beautiful waterside walk. Then we went on our way. Drove to Beaune. Bought some wine. Went back to our rented maison. Made dinner.
What's the point of all this? It's that few things are as urgent as they seem. It is rarely too late. Any direction can end up being the right direction. So the next time someone is barking directions and contradicting them in short order, switch it off. Step back. Think about the outcome you are really trying to achieve, and head in the direction that experience, understanding, instinct and any material fact (like a compass heading, the sun, or data) tells you is right.
I'm Megann Willson and I'm one of the partners here at PANOPTIKA. Steve Willson and I work every day with clients to help them get answers and to see everything they need to know to make better decisions. And sometimes our advice is to stop asking for more answers, and trust what you've already learned, including the data that's right in front of you. You can also find us on Twitter, on LinkedIn, and occasionally on Facebook.
It's the Friday before a long weekend. A deadline is looming. You only have today to make a decision about your big launch. And goodness only knows no one wants to be working on Labour Day. Fortunately, the usual naysayers didn't make the meeting - they've already headed to the cottage. Everyone at the table has been carefully selected because they're committed to getting the work done. You've set the end time for 3pm so you can submit the recommendations and all be on your way. What could possibly go wrong? Here are some last-minute checks to make sure you get finished on time.
First, congratulations on the time constraint, maybe. Time constraints do signal that this is not the time for endless discussion. But they can also mean that people who need a lot of time to express themselves, may simply shut down or acquiesce, instead of giving valuable feedback.
Does everyone know the purpose of the meeting? If you haven't set a clear agenda stating that this is a decision-making meeting (as opposed to an information/status update meeting or an idea-generating meeting, even the best people can arrive with the wrong idea, dragging out the conversation because they feel like they weren't heard at the last meeting.
Do you have as much information as possible, readily at hand? Save time by running around looking for data or feedback you've already gathered in advance. Make sure it is already assembled in one place, and that a copy has been forwarded to the attendees in advance of the meeting, in case they need more time to process.
Did you gather that information collaboratively? In the video on Mind the Product's blog, Tricia Wang points out that you are not the voice of the customer. None of you. And while we try not to use never, always, all, none, and everyone in a collaborative environment, we're with her on this one.
Did you appoint a decider? The thing about urgent decisions, is that they must be made. Sometimes, even in the face of indecision. There may also be someone who can ultimately overrule whatever you decide. They need to be in the room. If they can't (sound of screeching brakes), you may just have to push out the deadline.
If you've done all this, and someone is still arguing, filibustering, or sulking in the corner because they're not being heard, it's time to step back and start over. And if the team can't agree that this is a decision-making meeting, that decision may just have to wait for Tuesday, because you've got bigger problems to solve.
I'm Megann Willson and I'm a Partner and CEO here at PANOPTIKA. I'm also a researcher, strategist and facilitator who works with clients to help them hear the voice of their customer, figure out how to use what they've learned, and make better decisions. You can also find me, and my partner Steve Willson, on Twitter or LinkedIn. Want more News You Can Use delivered right to your inbox? Click the handy button, below.
Last night, I was at an incredible power networking and launch event for women in healthcare here in Toronto. Congratulations to #HBAToronto on such a successful kickoff! I did have one thing that troubled me, though. One of the speakers was talking about all the guilt, remorse, and feelings of unworthiness that we sometimes deal with.
Don't get me wrong: we all need to take time to be vulnerable; my friend Anne Day expressed this so well in her Company of Women blog. What we don't need to do, is focus so much energy on what we feel is wrong with us. We can be vulnerable without feeling any of those terrible negative emotions: simply say, "I need help with...". I would also add to this, that experience has shown me that most women have had enough training and conditioning to focus on weaknesses, and we can spend too much time on fixing them. Weak spots don't need us to look at them; indeed, to mend them, we must firmly attach them to something much stronger. So if you have a weak spot you're worried about, instead of spending all your time looking for how to make it "not weak", find a strength you have, that you can use to bridge the thin spot, repair the crack, or patch the hole. You'll find if you repeatedly do this, it will not only repair the weaknesses; your attention to what is strong, whole, and resilient will reinforce those parts of you as well.
I'm Megann Willson and I'm one of the partners in PANOPTIKA. We help clients to see everything and make better decisions. If you're an entrepreneur and you'd like to register for my next Free 5x5 Sharper Focus Business Challenge, go to that tab when you leave here. Put yourself at the front of the line for the Challenge, and other coaching offers we're planning over the next few months. Stay strong!
“Ugh, management by committee. I just couldn’t get them to make a decision. It was like herding cats!” Even if you think of yourself as a decisive person, working with a team can make choosing seem much harder. There are so many more opinions to hear, and so many more options that may be put on the table. Add to that, money, impact on people, fuzzy objectives or incomplete information, and you can end up with a real headache on your hands. We’ve discovered five essential steps to keep every decision-making process on the straight and narrow.
Megann and Steve, Partners in PANOPTIKA, are working for our clients every day to help them see everything they need to know to make better decisions in their complex business environment.
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