I know, we're a day early. But since many of you are already eating the candy, and I thought I could use one more pumpkin-and-costume graphic, with puppies, we're posting a day early. This week I had a lovely time with connections and colleagues from the Toronto Product Management Association, where I was sharing a facilitator's-eye view of meetings and how to make them work for you. My first rule: treat your colleagues like you would treat your customers - give them and their ideas the same level of respect and consideration. No one likes meetings, for sure, but there are some key things that make them run more smoothly:
*The Ivory Taboo Tower is a "secret parking lot" out of the room, or on a discreet wall, where people can note topics that are taboo to talk about, and yet are having an impact on getting things done, agreeing, or moving forward.
I'm Megann Willson and I'm one of the partners here at PANOPTIKA, along with Steve Willson. We help you and your company to see everything you need to know to make better decisions, so you can find, understand, and keep customers. You can also find us on Twitter and Facebook, and if you'd like more news you can use, delivered straight to your inbox, click the handy button below to sign up.
“Ugh, management by committee. I just couldn’t get them to make a decision. It was like herding cats!” Even if you think of yourself as a decisive person, working with a team can make choosing seem much harder. There are so many more opinions to hear, and so many more options that may be put on the table. Add to that, money, impact on people, fuzzy objectives or incomplete information, and you can end up with a real headache on your hands. We’ve discovered five essential steps to keep every decision-making process on the straight and narrow.
Judging by the box room in our condo building, you'd think that everything was shipped by courier or post, but we have a saying around here: "It's hard to ship hot soup by mail". Whether you're starting a new business, or developing a new product or service for your existing business, one of the decisions you'll need to make, is what is the most effective channel to use, to deliver that product or service to your most valued customer. Taking a step back, Megann has been running a video challenge, and two things she's asked participants to think about are:
These questions don't stay static. They deserve regular review, no matter what your business. When we started consulting, we would have said the most valuable service was in-depth medical interviews, in situ in specialists' offices. And the customer who bought those was usually a pharmaceutical company with a very specialized product, like a cancer treatment. Now, the highest value services are consulting with companies who are entering new markets, on market selection, or facilitating strategic decision-making. And the clients are varied, but always scientific, technical, medical, or industrial B2B companies.
Once you have a good picture of the key product or service, and who buys it, it's time to think about how to get it to them. Are the clients remote, or local? Do they need to see you to receive the service? Can it be shipped? Must it be? Figuring that out can be a challenge, and it takes a lot of legwork to determine the most efficient and effective way. More than one channel may be needed. Determining it is a necessity, as it will be a critical part of your cost structure, as well as your value proposition. Are you the fastest? The most thorough? The newest? Each of these directly impacts your channel choice. Moreover, communicating to your customer which channel your using, may be relevant. You might think that those strategy facilitations are always in person for us, for example, but we have tools that let our clients gather together a team from around the globe, and make decisions as effectively as if they were in the same room. So keep an open mind, and find the channel that's just right for you and your MVC.
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Megann and Steve, Partners in PANOPTIKA, are working for our clients every day to help them see everything they need to know to make better decisions in their complex business environment.
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