I'm all for taking stock - especially this time of year, it's important to see how you've measured up against your goals. Once that's done, though, it doesn't do any good to keep rehashing your old mistakes. Figure out how to go forward, and understand your course corrections, then set your eyes on the future.
This afternoon I had an opportunity to catch up with a board member I used to serve with. He was lamenting that there are always a couple of people in the organization who are stuck on "replay", always bringing up some past transgression that's long done. They're the same people who are unwilling to try anything new, or examine their own part in any so-called failures.
Does this sound familiar? Do you have team members who would rather grouse about what didn't work in the past, than to try and discover a better way forward? Ultimately, these individuals aren't helping the team. It's worth having a quiet conversation offline, to remind them in advance of the next meeting, that you're focused on the future. Here are some other ways to prime them for the right kind of action:
If you've given your best effort to be sure their voice is heard, you've done your work. Keep repeating your mission and make sure the meeting ground rules are clear. And if necessary, find a project that will consume their time elsewhere. Then, eyes forward. Face the future, and plot your course.
I'm Megann Willson, and I'm one of the Partners and Founders here at PANOPTIKA. We help our clients see everything they need to know to make better decisions for their organizations. Looking for a facilitator who can help you have richer, more robust conversations? Let's talk. In the meantime, you can also find us on Twitter, Facebook, or LinkedIn - or you can sign up to get useful business ideas sent right to your inbox, using the handy button below.
How do you feel when something doesn't go as planned? Disappointed? Frustrated? Annoyed?
What about energized, excited, or enthusiastic?
Over the past few weeks, I've been working with a client to get ready for an important strategy session. They know there are big shifts looming on the horizon, and they want to be ready. They've done the right thing by taking a proactive approach, and they've been looking at data, exploring potential outcomes, and discussing "how might we" scenarios. Yet suddenly, in the midst of a session with outside partners, key team members, and even an advisor from head office, they weren't making headway. Someone said, "Let's change the focus entirely!"
Now there are times when this might just be a tactic to avoid hard conversations, but in this case, it was because they realized they were looking at the problem through the wrong lens. Their problem definition was out of whack, and they got clarity on this because they had everyone in the room, and because they weren't so married to the facilitation method they had chosen, that they kept trying to force-fit solutions to the wrong problem. Once they stepped back and framed the challenge in a new way, they were able to very quickly devine the realm of possible scenarios, determine how they could respond to these in their own favour, and what proactive steps they could take right now, to get ready for the most likely eventualities.
The change in energy in the room at the end of the day was palpable. And as a facilitator, it was a pretty spectacular ending for me, as well.
I'm Megann Willson, and I'm one of the Partners here at PANOPTIKA. We work with our clients to see everything they need to know to make better decisions, so they can find, understand, and keep their customers. You can find Partner Steve Willson and I on LinkedIn, Twitter, or Facebook. If you'd like more insights delivered to your inbox, or help facilitating your upcoming strategy session, click the button below and sign up for our insiders' circle. You'll be glad you did.
What does a spider have to do with understanding your customers? No, it's not a metaphor for entangling them in a sticky web and holding them captive while you make a meal of them. But there is a metaphor involved. Let me explain!
We like to use metaphor-based serious games like Innovation Games® to help teams become more customer-centric. It's a fun way to reinforce this important perspective, when your team may have had a nice relaxing summer, and now, in a panic to get sales back on track, they're focusing too much on features, and not enough on the people the features are for. Or, they may be thinking too much about the competition, and not enough about those same customers. We're experts at the Innovation Game Spider Web, and we love using it as a tool to get teams back in touch with the thing that should be at the centre of their world. (Hint: it's not your product). With the customer at the centre of the web, we guide your team in an in-depth exploration of
If you'd like to connect with us about a custom workshop for your team, we'd love to hear from you. To hear more about the ways we're helping our customers to see everything and make better decisions, why not sign up for our newsletter?
Megann and Steve Willson are the Partners and Founders of PANOPTIKA, and the Authors of this blog. If you'd like to learn more about what they've got to share, you can follow on Twitter, on LinkedIn, or on Facebook. You can also become part of our inner circle and receive free content direct to your inbox.
Megann and Steve, Partners in PANOPTIKA, are working for our clients every day to help them see everything they need to know to make better decisions in their complex business environment.
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